26 Short Street, Bendigo, Victoria 3550, AUSTRALIA

OPEN  Tuesday - Friday 8am-4pm

Saturday 9am-2pm

(03)54416248

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B2B Order and Delivery Information:

  • All orders must be placed and paid for through our website. 
  • MINIMUM ORDER IS $60 FOR DISCOUNT TO APPLY. USE COUPON CODE DC15 AT SHOPPING CART WHEN ORDERING ONLINE TO RECEIVE B2B DISCOUNT.
  • Baking schedules are tight and strictly adhered to.

  • Late orders will be held over till the following day.

  • Orders collected by couriers for out-of-town destinations will be packed into open top plastic bags and/or cartons unless otherwise requested. The bakery charges $3.50 per small sealed and labelled carton for more secure travelling. As a guide, these cartons snuggly fit 3 x large loaves.

  • Business customers wishing to purchase products outside our normal ordering, baking and delivery schedules times, will need to purchase AS A RETAIL CUSTOMER directly through the shop in Short St. These products cannot be pre-ordered and  full retail prices will be paid and quantities will be restricted.

Ordering Process:

  •  As a retail bakery, our retail shop customers are our main priority. We will try to schedule in business orders as early as possible  but these will generally not be available for pick-up till 8am onwards, or after 9am if the breads require slicing.
  • 7am pick-ups can be arranged but only for the following day after baking. The breads will be "day old" when collected.
Online orders:
  • Process your order and pre-pay (credit card or Paypal) at the check-out before 2:00pm if you want your order fresh the following day.
  • LATE ORDERS WILL NOT BE PROCESSED UNTIL THE FOLLOWING DAY.
Phone Orders:
  • Phone the bakery manager (03) 5441 6248 between 9am and 2pm Monday to Thursday if you want your order fresh the following day. The manager will confirm your order and receive payment by credit card over the phone or cash on delivery or pick-up.
  •  LATE ORDERS WILL NOT BE PROCESSED UNTIL THE FOLLOWING DAY.

 

Order Times:

    • Order Monday to Thursday 9am to 2pm for next day (late morning or early afternoon) pick-up or (local) delivery (all payments must be cleared).

Payment Information

  • We do not run accounts. All orders must be fully paid for before we schedule your product for baking. We do not make exceptions.

  • Our on-line payment system is fully secured using  SSL Certified Payment Gateway (eWAY) to protect your banking and card details. Note the small padlock icon and the letters "https" in the address bar for www.newfreedombakery.com.au

  • New Freedom Bakery does not store your card details in any form.

  • Payment Types:

    • 1. Credit Card (Visa, Mastercard) through our secure payment gateway (eWAY).

    • 2. Paypal

    • 3. Bank Deposit. You will need to contact the bakery and provide details of the transaction from your bank before your order can be processed. Allow an extra day for this processing.

Returns

  • We do not accept returns outside the company's "Returns Refunds and Deliveries" policy

  • All ordered items are carefully selected to provide product consistency and quality.

  • If you do receive a defective product, we may replace it at our discretion providing the product is returned to us for inspection.

  • If your order is not collected by your courier, the loss is yours. There are no refunds.

Uncollected Orders

  • If your order is not collected on the day listed on the order form, then the bakery will hold your products for you for the following day only (stored in ambient conditions for breads.... refrigerated for high risk foods).
  • After this time, for health and storage reasons, the bakery may dispose of your products without contacting you.
  • By participating in the ordering system of the bakery, you agree to accept the full losses on these products and will make no further claim against the bakery regarding them.

Local Delivery costs are as follows:

  • Area 1 (within Bendigo CBD) = Free delivery Tuesdays to Fridays for orders over $60 (after discount is applied) ... variable between late morning to early afternoon (Bendigo CBD)

  • Area 2 (outside the CBD but within Bendigo Speed Zone) = Standard Delivery charge of $12.50 per delivery (Tuesdays to Fridays late morning to early afternoon)... variable between late morning to early afternoon.

  • Other destinations = Customers must arrange their own pick-ups from the Bakery rear business entrance in Bath Lane (Tuesdays to Fridays for collection times arranged with the bakery). We do not arrange couriers or deal with freight companies.


Welcome to New Freedom.

We are a dedicated gluten free bakery, offering what is believed by numerous customers to be unrivaled gluten free bakery goods.

After 20 years of research and development and years on the drawing board, we provide what so many have been craving – decent breads, pastries, cakes and sliced baked and served in a dedicated environment to prevent contamination. New Freedom Gluten Free Bakery uses Tru-Dough mixes in all its baked goods, along with special honed skills of the bakers and pastry chef to give the products the texture, taste and keeping comparable to typical wheat based versions.

Call in for a true fresh bakery experience, or order the Tru-Dough bread mix online to make your own!

New Freedom is open 8.00am to 4:00pm, Tuesday to Friday, and 9am to 2pm Saturdays.